It also has choices for 'just once' and 'always'.Īt this point, before proceeding, I wanted to discuss this screen. the option is presented to 'save contact to', and it offers (in my case) 'Phone', 'Google', 'Microsoft Exchange Active Sync' (the list of options will reflect the number of accounts you have configured on your phone). I then went to the phone app, 'recents' list, and chose an unsaved number from the list I then chose 'add to contacts', 'create new contact'. NOTE - removing and re-adding the account caused some orphan contacts that were in the phone but not office 365 to be deleted, so be warned. Once added, I verified that 'sync on for all items' was shown for this account.

I then re-added the account in the same area, using the 'add account' option, and then choosing 'microsoft exchange ActiveSync' option. To address the issue, I first fully removed the Office365 / 'Microsoft Exchange ActiveSync' account at the 'settings' / 'accounts and backup' / 'manage accounts' screen (choosing 'remove account' from within the account entry). I spent days researching, experimenting, and finally today I got it working again, but I'd like to see if others agree with my conclusions and also, provide info for others who may have run into this. Similarly, contacts added in Outlook on my laptop would show up in the Contacts list on the phone within minutes. Up until recently, after making a call to a new number, I could choose to 'create contact' from the 'recents' list, and that name / number would automatically show up in my Office365 account online and in my windows 10 outlook installation within minutes. I use the native 'phone' app (green background, white phone symbol) which in turn uses the native 'contacts' app (orange background, white 'person' symbol, version 12.1.20.11). More details: I have a Samsung S10 phone running Android 11 (up to date as of this posting). My Android contacts used to sync with my Office 365 (exchange server) mail account, but this stopped working.

How to sync office 365 to android email